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How h81 Protects Your Personal Data

At h81, we take the privacy of every account holder seriously — your personal details, payment records, and activity on our platform are handled with clear rules about…

Data collected at account openingUPI & Paytm transaction privacyYour right to access or delete dataCookie and tracking disclosureIndia-applicable data standards

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What Data We Collect and Why

h81 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register on h81, we collect the details you provide: name, email, mobile number, and the payment method you choose — whether that is UPI, Paytm, or PhonePe. We also log device identifiers, IP addresses, and session activity to keep your account secure and detect

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unusual access patterns. Transactional data related to deposits and withdrawals is retained as required under applicable Indian financial and data regulations. We do not sell your personal information to third parties. Data shared with payment processors like Paytm or PhonePe is limited to what those services
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need to complete your transaction, and is governed by their respective privacy terms. Accessing and using h81 is subject to local law; availability depends on whether it is permitted in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to your personal data, ask us to correct an error, or raise a concern about how your information is handled, our privacy support team is available around the clock. Reach us through any of the channels below and we will respond within the timeframe required under applicable data rules.

Team online

Email Privacy Request

Send your data access, correction, or deletion request to our dedicated privacy email. We acknowledge all requests within 48 hours and aim to resolve them fully within 30 days of receipt.

Live Chat Support

Start a live chat from any page on h81 to raise a privacy question directly with our support team. Our agents can log your concern, escalate to the data team, and give you a reference number on the spot.

In-Account Help Centre

Log in to your h81 account, head to the Help section, and submit a privacy-related ticket. Your ticket is linked to your account record automatically, so our team can pull the right data without you repeating yourself.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

Security at h81 is not limited to login credentials — it covers every layer where your data moves, from the moment a UPI deposit clears to the point…

Encrypted Data Storage

All personal and financial data stored on h81 servers is encrypted at rest using current industry-standard protocols.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Access Security

Two-step verification is available on all h81 accounts. We send login alerts to your registered mobile number and email whenever…

Payment Data Handling

When you deposit via Paytm or PhonePe, we pass only the transaction reference and amount to the payment processor.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the period required by applicable…

Requesting Changes to Your Data

You have the right to access a copy of the data we hold about you, request corrections if anything is…

Your Privacy Questions About h81

These are the questions our account holders ask most often about how their data is managed on h81. If your question is not covered here, our privacy support team is available at any time through live chat or email.

We collect your name, email address, mobile number, and date of birth during registration. Once you add a payment method, we also record which method you use — UPI, Paytm, or PhonePe — alongside transaction references needed to process deposits and withdrawals.

We do not sell your data. We share limited information with payment processors like Paytm and PhonePe only to complete your transactions, and with identity verification services where local law requires it. All third-party sharing is governed by binding data agreements.

Submit a data access request via your in-account Help Centre, through live chat, or by emailing our privacy team. We will compile and send a copy of your personal data within 30 days of receiving a verified request. There is no charge for a standard access request.

Yes. Submit a deletion request through our Help Centre or privacy email. We will close your account and purge personal data from active systems within 30 days, except for records we are required to retain under applicable Indian financial regulations and any ongoing legal obligations.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can review and update your cookie preferences in account settings. Turning off analytics cookies has no effect on your access to the lobby, payment flow, or any account feature.

We record only the transaction reference and amount from each UPI or PhonePe deposit. Full payment credentials are processed directly by the respective payment provider and are not stored on h81 servers. Withdrawals require a one-time confirmation to your registered mobile before funds are sent.

Contact our privacy team via live chat or email right away. We will investigate and respond within 48 hours. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority under applicable Indian law.

How h81 Protects Your Personal Data

How to Contact Us About Your Data

Email Privacy Request

Live Chat Support

In-Account Help Centre

Six Ways We Keep Your Account Data Safe

Encrypted Data Storage

Cookie and Tracking Transparency

Account Access Security

Payment Data Handling

Data Retention and Deletion

Requesting Changes to Your Data

Your Privacy Questions About h81

01 What personal information does h81 collect when I open an account?

02 Does h81 share my data with third parties?

03 How can I access a copy of the data h81 holds about me?

04 Can I ask h81 to delete my account and all associated data?

05 How does h81 use cookies and can I opt out?

06 What happens to my payment data when I use UPI or PhonePe?

07 Who do I contact if I believe my data has been mishandled?

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